FAQ

  1. Online Store
Our online store opens 24/7!
However if you need further assistance regarding to your purchase, our customer service number operates only on:

MONDAY – FRIDAY: 9am – 6pm (via Whatsapp text only)
WEEKENDS & PUBLIC HOLIDAYS: CLOSED


  1. Orders and Registration
2.1   I can’t add my order into cart. HELP!
Your web browser probably has "cookies" disabled. What's a cookie?
It's a small file stored on your computer that keeps track of what you're doing online. This file allows us to 'remember' what's in your shopping bag. So remember to enable it to ensure smoother shopping experience the next time.
 
2.2   I need help with my orders.
Kindly email us at (please advise) or contact us at (please advise). Our customer hotline is available from Monday – Friday (9am – 6pm)
 
2.3   Do you restock item?
Yes. We will announce it on our Instagram (please advise) whenever we get a restock.


  1. Delivery
3.1   Where do you deliver?
We offer shipping to Malaysia, Singapore, Brunei, Indonesia, Cambodia, Vietnam, Hong Kong, Thailand, Laos, Myammar and Philippines.
 
3.2   How long the delivery takes?
For Peninsula Malaysia address you may expect the parcel to arrive in the next 1-2 working days. For Sabah & Sarawak it may take another extra day or two. For Singapore and Brunei it may take up to 7 working days.
 
3.3   How do I track my order?
We will update you with a tracking number once your parcel is posted out. You may visit POSLAJU tracking system (http://poslaju.com.my) and use the number given to track your parcel whereabouts. Kindly allow 24hrs before the tracking number is traceable in the system. If you need further assistance, kindly contact us at hello@whitefluffy.com.my

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