- We aim to deliver the Product to you at the place of delivery requested in your Order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation).
- Shipping charges are the responsibility of the customer. It is based on the total weight of your order. Thus, to save cost, we encourage our customers to accumulate the products you would like to purchase in one order each time you shop with us.
- We only deliver using Poslaju courier for shipping in Malaysia and FlexiPack International for International shipping.
- All reasonable efforts to deliver your order will be made by White Fluffy. However, customers are responsible to have someone at the delivery address to receive delivery and sign for the same.
- White Fluffy shall not be responsible for delivery being received by unauthorised persons. Any cost for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery.
- If for any reason White Fluffy is unable to dispatch goods within 3 days from date of order, White Fluffy will contact the customer and advise the expected dispatch date. Should this be unsuitable to the customer, White Fluffy will offer either a full refund of the monies paid or suggest an alternative product.
- Any damage or loss to the goods during carriage or delivery to the nominated address of the customer will not be the responsibility of White Fluffy and there will be no refunds.